You can expect your order to be with you within a few working days of your purchase. If your item is damaged or there are any problems, please contact email firstname.lastname@example.org.
You have a right to cancel or exchange your order if you tell us within 14 days of receiving it. Once we have been notified, you have 14 days to return the item to us to receive a full refund. The cost of sending the item to us is borne by you and postage will be charged for all exchanges and subsequent orders.
UK postage and packing costs are listed below - please email us for international postage rates.
|Order value up to £2.00||Postage and packing fee: £1.50|
|Order value £2.01-£10.99||Postage and packing fee: £2.95|
|Order value £11.00-£19.99||Postage and packing fee: £3.95|
|Order value £20.00-£49.99||Postage and packing fee: £5.95|
|Order value of £50 or more||Postage and packing fee: £11.95|
Please email us for overseas postage rates.
Packages are sent in the UK by Royal Mail and DPD. Email addresses and phone numbers are shared with DPD for delivery purpose-related contact only (usually an email and text message confirming the delivery time or redelivery time).
Payment can be made via PayPal using a credit/debit card without creating a PayPal account. You still need to register your details with us or else we won't know where to send the order :-)
If you wish to collect items from United Reformed Church House, please select Pickup from Store and in the Comments box write the date of collection. Orders can be collected from Reception.